DHHS Online Store

If you have any questions about any item in our online catalogue, or if you don’t see an item that you’re looking for, please contact us.

NOTE: Product prices are subject to change.

Amplifiers for Phone

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Questions? Comments?

If you have any questions or comments about the items in our online store, or if you have any concerns about purchasing from our secure online store, please contact us.

Return Policy

Item must be returned:
WITH RECEIPT
IN “AS NEW” CONDITION
IN ORIGINAL PACKAGING

Return Policy:

Full refund less any shipping charges for out-of-town sales if the item is returned within 14 days.

Exchange if faulty and the item is returned within 30 days.

Credit Card Purchases:

DHHS is charged bank processing fees for both the initial purchase and for refunds. Therefore, a 5% restocking fee is charged for all returned items purchased through Visa, MasterCard or Debit.

Cash or Cheque Purchases:

All cash and cheque purchases are refunded by cheque.
Refund cheques take approximately 10 business days for approval and processing.

NOTE: To comply with good hygiene practice, DHHS does not accept returns of headphones, ear buds or bed shakers.

ASL Class Refund Policy

Class Policy Refunds/Transfers/Withdrawals Refunds are not issued once classes have begun or for non-attendance.

Refunds will be issued only if withdrawal is requested at least 5 business days (Monday-Friday) prior to course start.
An administrative fee of $25 will be charged for each withdrawal request with the appropriate notice; however, the administrative fee will be waived for a transfer to another course.
A full refund will be given if a course is cancelled by DHHS.

Please Note: Any qualifying refunds will be processed within 10 business days.

DHHS is charged bank processing fees for both the initial purchase and for refunds. Therefore, a 5% restocking fee is charged for all returned items purchased through Visa, MasterCard or Debit.

Cash or Cheque Purchases:

All cash and cheque purchases are refunded by cheque.

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Retail Store

Our equipment store offers equipment primarily for hard of hearing clients, along with a few essentials for deaf clients, as outlined in the equipment categories.

Why Shop our Store?

BEST SELECTION
We offer the most comprehensive and up to date selection of hard of hearing and deaf equipment available in the market.

• We have sourced and tested equipment from a variety of retailers to ensure that we have the best quality of equipment available in the market.
• Our store is stocked with a wider selection of equipment to ensure that we can accurately address hearing solutions for a wide range of client hearing loss. Large box retailers typically carry equipment for minimal hearing loss.

PRICE GUARANTEE
Our pricing is more competitive than other large box retail competitors.

• We set all pricing to either match or be priced lower than our competitors within the market.
• If our clients find a lower price with a Canadian retailer due to a sale or discount, we will match that price.

VALUE ADDED SERVICE INCLUDED
Qualified equipment hearing specialists will provide individual and group assessments to ensure proper equipment selection for optimum quality of hearing improvement.

• Additional hearing loss can occur if you purchase equipment that is too loud or does not accurately match your hearing loss. Appropriate equipment selection ensures safety for future hearing prevention.
• In addition to helping assess your hearing needs, and select appropriate equipment, our specialists will take the time to show you how to use your equipment.
It is recommended that you provide your audiogram so we can match your hearing needs appropriately.

INDUSTRY EXPERIENCE
We work with audiologists, hard of hearing service providers and partners to stay on top of trends, industry standards and new technology.

EDUCATION & SUPPORT
As a non-profit charitable organization, the nominal profits from our equipment store are re-invested back into the deaf and hard of hearing society to support programs, education and advocacy.